He answered back! The incompetent jerk answered back! 'taking issue' with my complaint (mind you I'm willing to wager he spend more time on the email than he did on the actual phone call). Not only was he an incompetent jerk, but it turns out he never even gave me the right information, because I DON'T need an emergency Australian passport (mine's sort of expired) but I CAN get an online travel visa - at half the price - using my French passport (my parents found some more competent people to speak with in Australia). The incompetent jerk told me I couldn't get a visa using my French passport. What an incompetent jerk!
(You know, part of me wants to answer back again, but partly I'm worried that it will degenerate into some immature slander match, and partly I'm afraid that they can get me blacklisted or something. My email address doesn't exactly do much to hide my identity. And it's not like I can take my business elsewhere - except maybe to the New Zealand embassy)